Shipping Policy

At Kashidha, we strive to process and deliver your orders safely and within the estimated delivery timelines.

Please review the following Shipping Policy before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation and payment verification.

Orders placed on weekends or public holidays may be processed on the next working day.

During sales, festive periods, product launches, or periods of unusually high order volume, processing may take longer than usual.

2. Delivery Timelines

After your order has been dispatched, the estimated delivery time is generally:

• Metro cities: 2–5 business days

• Other locations: 4–7 business days

• Remote or extended service areas: 5–10 business days

These are estimated timelines and are not guaranteed delivery dates.

Actual delivery time may vary depending on the destination, courier service, weather, public holidays, local restrictions, or other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges will be displayed during checkout before the order is completed.

From time to time, Kashidha may offer free shipping or promotional shipping rates on qualifying orders. Any such offer will be subject to the terms displayed at the time of purchase.

4. Order Tracking

Once your order has been dispatched, tracking information may be shared through email, SMS, WhatsApp, or other communication channels using the contact details provided at checkout.

You may use the tracking information to monitor the progress of your shipment.

5. Delivery Address

Customers are responsible for providing an accurate and complete delivery address, including:

• Full name

• House/building number

• Street/locality

• City

• State

• PIN code

• Valid contact number

Kashidha shall not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.

6. Failed Delivery

If a shipment cannot be delivered due to reasons such as an incorrect address, recipient unavailability, refusal to accept the package, or repeated failed delivery attempts, the courier may return the shipment to us.

Any re-shipping request may be subject to additional shipping charges.

7. Delays

Kashidha is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Natural disasters

• Severe weather

• Public holidays

• Courier disruptions

• Strikes

• Government restrictions

• Incorrect address information

• Remote-area delivery limitations

• Other unforeseen circumstances

We will, however, make reasonable efforts to assist customers in resolving delivery-related issues.

8. Damaged or Tampered Packages

If your package appears visibly damaged, opened, or tampered with at the time of delivery, we recommend that you refuse delivery where possible and contact us immediately.

For any delivery-related issue, please contact us within 24 hours of delivery and provide relevant photographs or videos of the package and product.

This will help us investigate the matter with the courier or fulfilment partner.

9. Undelivered or Lost Shipments

If your order has not been delivered within a reasonable period after dispatch, please contact our customer support team.

We will coordinate with the relevant courier partner to investigate the shipment.

10. Change of Delivery Address

Requests to change the delivery address after an order has been placed may be considered only if the order has not yet been dispatched.

Once the shipment has been handed over to the courier, an address change may not be possible.

11. Contact Us

For any shipping-related questions or concerns, please contact us:

Kashidha
Email: kashidhathelabel@gmail.com
Phone: 9829397786
Address: Flat No. 402, Silver Wings, Plot No. 3-4, Gyan Vihar, Jagatpura, Jaipur, Rajasthan – 302017.