Exchange Policy

At Kashidha, we want you to be happy with your purchase. If you receive an eligible product and require an exchange, you may request an exchange within 3 days of delivery, subject to the terms and conditions below.

1. No Returns

Kashidha does not accept returns or provide refunds for change of mind, incorrect size selection, colour preference, or any other reason where the product is not eligible for exchange.

All eligible requests will be handled strictly in accordance with this Exchange Policy.

2. Exchange Window

Exchange requests must be raised within 3 days from the date the order is marked as delivered.

Requests submitted after this period may not be accepted.

3. Eligibility for Exchange

To be eligible for an exchange, the product must:

• Be unused and unworn

• Be in its original condition

• Have all original tags and labels attached

• Be returned with the original packaging

• Not have any stains, marks, odor, damage, alteration, or signs of use

• Not have been washed, ironed, altered, or otherwise modified

Kashidha reserves the right to reject an exchange request if the product does not meet these conditions.

4. Products Eligible for Exchange

Exchange requests may be accepted for:

• Incorrect product received

• Damaged product received

• Manufacturing defect

• Eligible size exchange, where applicable and subject to availability

Any specific product categories marked as non-exchangeable at the time of purchase will not be eligible for exchange.

5. Wrong or Damaged Product

If you receive an incorrect or damaged product, please contact us within 24 hours of delivery.

For faster resolution, you may be required to provide clear photographs or videos showing:

• The product received

• The packaging

• Shipping label

• Any visible damage or defect

Our team will review the request and determine whether the product qualifies for an exchange.

6. Size Exchange

Size exchanges may be permitted within the 3-day exchange period, subject to product availability.

If the requested size is unavailable, an exchange may not be possible.

Customers are responsible for checking the size chart and product measurements before placing an order.

7. Exchange Process

To request an exchange:

1. Contact us within 3 days of delivery.

2. Provide your order number and reason for the exchange.

3. Share photographs/videos if requested.

4. Our team will review the request.

5. If approved, we will provide instructions for the exchange process.

Please do not send a product back without receiving exchange approval and instructions from our team.

8. Exchange Shipping

For approved exchanges due to a wrong, damaged, or defective product received from Kashidha, applicable shipping arrangements will be communicated by our team.

For size exchanges or other customer-requested exchanges, applicable shipping charges may be borne by the customer.

The exact exchange shipping arrangement will be communicated at the time the exchange is approved.

9. No Refunds

Kashidha does not provide refunds for eligible exchange requests.

An approved exchange will be processed through replacement of the eligible product, subject to availability.

If a replacement is unavailable, Kashidha will communicate the available resolution to the customer.

10. Non-Exchangeable Products

The following may not be eligible for exchange:

• Products marked as non-exchangeable

• Products that have been used or worn

• Products that have been washed or altered

• Products without original tags or packaging

• Products damaged after delivery due to customer handling

• Products returned after the 3-day exchange period

• Products purchased during promotions where exchange restrictions were specifically communicated

11. Exchange Approval

All exchange requests are subject to verification and approval by Kashidha.

Submitting an exchange request does not automatically guarantee approval.

The final decision regarding eligibility will be made in accordance with this Exchange Policy and applicable law.

12. Contact Us

For exchange-related queries, please contact us:

Kashidha
Email: kashidhathelabel@gmail.com
Phone: 9829397786
Address: Flat No. 402, Silver Wings, Plot No. 3-4, Gyan Vihar, Jagatpura, Jaipur, Rajasthan – 302017.